• Huma Island Resort & Spa in Palawan, Philippines
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Best Price Guarantee Terms and Conditions (BPG)

If you find a lower rate for the same offer or rate plan on another website (“Competing Rate”), get in touch with our guest support team immediately. We will honor the Competing Rate if the claim satisfies all of the following terms:

  1. The claim is submitted within 24 hours of making a direct booking through the official Huma Island Resort & Spa Website, and at least 24 hours before the standard check-in time at Huma Island Resort & Spa.
  2. The claim contains all pertinent details of the Competing Rate including a link to the website with exact price being quoted.
  3. The Competing Rate must be available when Huma Island Resort & Spa checks and validates.
  4. The Competing Rate has the same booking conditions as the Huma Island Resort & Spa's online offer. This means it has:
    • The same check-in and check-out dates
    • The same number of guests
    • The same room type with a similar view and size
    • Identical inclusions or additional value-added amenities (e.g. free breakfast)
  5. If the individual making the valid claim stays in the reserved guest room.

PLEASE NOTE: You don’t need to make a direct booking on the competitor website. Simply email the complete details of the claim at reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

The Best Price Guarantee does not apply to:

  1. Unpublished or negotiated prices (e.g. corporate discount rates, group rates, meeting rates);
  2. Special membership rates or promo rates offered through direct email or email solicitations;
  3. Package rates (e.g. prices that include a combination of a room and airfare or car rental);
  4. Bookings through a website that does not provide the name or location of the hotel until after a reservation has been made; and
  5. Rates offered on on-request websites that do not provide immediate hotel confirmations (e.g. Asiaweb).

If you have a valid claim, Huma Island Resort & Spa will match that same Competing Price provided.

The Best Price Guarantee is void where prohibited by law. Huma Island Resort & Spa reserves the right to amend, revise, supplement, suspend, or discontinue the Best Price Guarantee for direct bookings or these BPG Terms at anytime in its sole discretion and without prior notice.

Huma Island Resort & Spa

Resort Policies

Disclaimer
All efforts have been exerted to maintain the accuracy and reliability of the information in this website. However, errors and/or lapses may occur due to unforeseen events and/or situations. Huma Island Resort & Spa may not be held liable for any direct or indirect loss, expense, cost, injury and/or damage whatsoever arising from any of these errors and/or lapses of content or information in this website.

Rates
All bookings should be paid in full and in advance. Rates are inclusive of 12% Government Tax unless stated otherwise; tax may change depending on government ruling. Foreign exchange rate applied is subject to change without notice. Please note that when paying by credit card, the rates quoted in USD are converted to PHP according to prevailing resort exchange rate at the time of billing. Change in length and/or change of dates may result in a rate change.

No – Show or Cancellation Notice
Depending on the offer availed of, the Notice of Cancellation, should be received prior to the allowable window. The resort will observe a 100% cancellation fee and a no refund policy in the event of a No Show and/ or Shortened Stay.

Flight Information
For guests taking the commercial flights, Francisco B. Reyes Busuanga, Coron Airport is the entry point; with airport code USU. Commercial flights take approximately 1 hour depending on air traffic. Guests who prefer to take commercial flights may do so via regular flights available through Philippine Airlines at https://www.philippineairlines.com/en/ph/home and Cebu Pacific at https://www.cebupacificair.com/. Scheduled flights are also available via Sky Jet at https://www.flyskyjetair.com/. Guests are advised to book their flights at least 3 – 5 months prior to their arrival date especially for exceedingly busy season (Christmas, New Year, Chinese New Year, Holy Week and long weekends). In booking for flights please allow time for land and boat transfers. The resort does not handle any bookings for commercial flights, likewise, it cannot be held liable for any loss, damage, cost, expense arising from cancelled commercial flights.
The resort may also be accessed via sea plane transfers. Independent providers may be contacted directly. The resort operates independently and cannot be held liable in the event of flight delays or cancellations by the aviation group handling seaplane operations.

Airport Land and Boat Transportation
Airport land and boat transfers going to and/or from the resort approximately takes 1hour and 30 minutes depending on traffic and weather conditions. Guests who wish to arrange for land and boat transfers must advise the resort upon reservation. Additional private transfer rate will apply for transfers arranged 3 days prior to check – in. Huma Island Resort & Spa will not allow any unauthorized boats, helicopters, and/or sea planes to dock, likewise land transfers may only be arranged through the resort.

Immigration Requirements
Passports must be valid for at least 6 months from the date of entry. Please check with the Philippine Embassy or Consulate in your area for more information. Guests may also check this link for reference regarding Philippine Visa http://www.philembassy.no/consular-services/visa.

Force Majeure
In an event beyond the control of Huma Island Resort & Spa including but not limited to acts of God (such as but not limited to typhoon, fire, earthquakes, drought, tidal waves, explosions), war, threat of terrorism and/or other fortuitous events, the resort is not liable for any direct or indirect loss, damage, and/or failure to deliver service nor the resort be compelled to deliver supplementary service. No refund policy will be implemented in the account of these events.

PRIVACY POLICY
Huma Island Resort & Spa values guests’ privacy. In lieu of the data obtained in relation to the services provide by the resort either through this website of via direct contact, the resort reserves the right to use the guest’s personal information in the following ways in order to provide the services required:

  • To process and confirm the guest’s room reservation requests and special services required during the guest’s stay;
  • To contact the guests regarding the enquiries;
  • For Marketing purposes, such as but not limited to sending resort updates and/or promotions
  • For identification and verification purposes;
  • For the resort’s reference and records; or
  • When required or authorized by or under law to disclose such information.

The resort will not knowingly or intentionally use or share the guest’s personal information provided with third parties in ways unrelated to the purposes aforementioned.

Use of gadgets
The use of or flying of drones is prohibited within the resort premises. Permits would have to be secured from the Manila Headquarters prior guest’s arrival or upon reservation. The resort reserves the right to take action should there be any unauthorized unidentified flying object (Drone).
If you have any queries regarding Huma Island Resort & Spa’s Terms and Conditions, please contact inquiry@humaisland.com or call +63 2 5530119.

Download Resort Policies as PDF

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