• Huma Island Resort & Spa in Palawan, Philippines
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Best Price Guarantee Terms & Conditions

Huma Island Resort & Spa will make available the best guest room \ price for the hotel (the "Best Price Guarantee"). " Huma Island Resort & Spa Website" are the websites owned or operated by or on behalf of Huma Island Resort & Spa bearing the logo and branding of Huma Island Resort & Spa.

In the unlikely event that a lower price at Huma Island Resort & Spa is made available on a non-Huma Island Resort & Spa website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), Huma Island Resort & Spa will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a Huma Island Resort & Spa Website, and at least 24 hours before the standard check-in time at Huma Island Resort & Spa.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by Huma Island Resort & Spa if it is incomplete or concerns a non-Huma Island Resort & Spa website.

    PLEASE NOTE: You don\'t need to make a booking on the competitor website, just email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for Huma Island Resort & Spa, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • Huma Island Resort & Spa will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same Huma Island Resort & Spa.
    • Huma Island Resort & Spa will convert any Competing Price offered in a different currency than the price made available through the Huma Island Resort & Spa Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by Huma Island Resort & Spa when honoring a lower price.
    • Huma Island Resort & Spa may deny claims where the difference between the Competing Price and the price on the Huma Island Resort & Spa Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a Huma Island Resort & Spa Website, and Huma Island Resort & Spa is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-Huma Island Resort & Spa website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by Huma Island Resort & Spa and must make a reservation in the manner communicated by Huma Island Resort & Spa within 24 hours from receipt of the communication or local check-in time at Huma Island Resort & Spa Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the Huma Island Resort & Spa Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond Huma Island Resort & Spa\'s reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • Huma Island Resort & Spa has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Huma Island Resort & Spa reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • Huma Island Resort & Spa may at any time and without notice terminate or restrict a person\'s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion Huma Island Resort & Spa determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at Huma Island Resort & Spa Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Huma Island Resort & Spa.
  • Void where prohibited by law. Huma Island Resort & Spa reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

Huma Island Resort & Spa

Resort Policies

Disclaimer
All efforts have been exerted to maintain the accuracy and reliability of the information in this website. However, errors and/or lapses may occur due to unforeseen events and/or situations. Huma Island Resort & Spa may not be held liable for any direct or indirect loss, expense, cost, injury and/or damage whatsoever arising from any of these errors and/or lapses of content or information in this website.

Rates
All bookings should be paid in full and in advance. Rates are inclusive of 12% Government Tax unless stated otherwise; tax may change depending on government ruling. Foreign exchange rate applied is subject to change without notice. Please note that when paying by credit card, the rates quoted in USD are converted to PHP according to prevailing resort exchange rate at the time of billing. Change in length and/or change of dates may result in a rate change.

No – Show or Cancellation Notice
Notice of cancellation should be received 14 days prior to arrival date. No – show and/or shortened stay will be charged 100% cancellation fee in any season including transfers. The resort observes no refund policy in the event of no-show or late cancellation within 14 days of arrival (45 days during Festive Season).

Flight Information
For guests taking the commercial flights, Francisco B. Reyes Busuanga, Coron Airport is the entry point; with airport code USU. Commercial flights take approximately 1 hour depending on air traffic. Guests who prefer to take commercial flights may do so via regular flights available through Philippine Airlines at https://www.philippineairlines.com/en/ph/home and Cebu Pacific at https://www.cebupacificair.com/. Scheduled flights are also available via Sky Jet at https://www.flyskyjetair.com/. Guests are advised to book their flights at least 3 – 5 months prior to their arrival date especially for exceedingly busy season (Christmas, New Year, Chinese New Year, Holy Week and long weekends). In booking for flights please allow time for land and boat transfers. The resort does not handle any bookings for commercial flights, likewise, it cannot be held liable for any loss, damage, cost, expense arising from cancelled commercial flights.
The resort may also be accessed via sea plane transfers. Independent providers may be contacted directly. The resort operates independently and cannot be held liable in the event of flight delays or cancellations by the aviation group handling seaplane operations.

Airport Land and Boat Transportation
Airport land and boat transfers going to and/or from the resort approximately takes 1hour and 30 minutes depending on traffic and weather conditions. Guests who wish to arrange for land and boat transfers must advise the resort upon reservation. Additional private transfer rate will apply for transfers arranged 3 days prior to check – in. Huma Island Resort & Spa will not allow any unauthorized boats, helicopters, and/or sea planes to dock, likewise land transfers may only be arranged through the resort.

Immigration Requirements
Passports must be valid for at least 6 months from the date of entry. Please check with the Philippine Embassy or Consulate in your area for more information. Guests may also check this link for reference regarding Philippine Visa http://www.philembassy.no/consular-services/visa.

Force Majeure
In an event beyond the control of Huma Island Resort & Spa including but not limited to acts of God (such as but not limited to typhoon, fire, earthquakes, drought, tidal waves, explosions), war, threat of terrorism and/or other fortuitous events, the resort is not liable for any direct or indirect loss, damage, and/or failure to deliver service nor the resort be compelled to deliver supplementary service. No refund policy will be implemented in the account of these events.

PRIVACY POLICY
Huma Island Resort & Spa values guests’ privacy. In lieu of the data obtained in relation to the services provide by the resort either through this website of via direct contact, the resort reserves the right to use the guest’s personal information in the following ways in order to provide the services required:

  • To process and confirm the guest’s room reservation requests and special services required during the guest’s stay;
  • To contact the guests regarding the enquiries;
  • For Marketing purposes, such as but not limited to sending resort updates and/or promotions
  • For identification and verification purposes;
  • For the resort’s reference and records; or
  • When required or authorized by or under law to disclose such information.

The resort will not knowingly or intentionally use or share the guest’s personal information provided with third parties in ways unrelated to the purposes aforementioned.

Use of gadgets
The use of or flying of drones is prohibited within the resort premises. Permits would have to be secured from the Manila Headquarters prior guest’s arrival or upon reservation. The resort reserves the right to take action should there be any unauthorized unidentified flying object (Drone).
If you have any queries regarding Huma Island Resort & Spa’s Terms and Conditions, please contact inquiry@humaisland.com or call +63 2 5530119.

Download Resort Policies as PDF

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